Tenant Guide

Thank you for choosing Dawsons to assist in finding your new home.

Formed in 1991 and celebrating 25 years in 2016, Dawsons are the largest letting agent in Swansea and manage over 2000 properties. We have 5 dedicated lettings branches throughout Swansea and Llanelli to assist you personally from viewing the property to collecting the keys.


Opening Times: Monday - Friday 9.00am - 5.30pm. Saturday 9.00am - 4.00pm


We have a range of properties available: shared and individual student accommodation, small to large family homes in all areas, and a great selection of quality apartments from studios to the finest executive apartments in the best and latest locations in Swansea. (To view our full list of properties currently available click here). We also manage a large portfolio of properties specifically designed for long term settled tenants with age restrictions of over 30's and over 50’s (To view this selection of accommodation click here).

Swansea is a vibrant city enticing many newcomers to choose to reside here, with local staff we can assist in ensuring you find the property and the area that best suits your needs and requirements.

At Dawsons we assist professionals and students alike to find a property to suit individual needs, from a first time viewer to the most experienced tenant, we will help you every step of the way to ensure a stress free process for all concerned. As a tenant you can be assured that by using our services to secure your home you will receive a professional personal service with an experienced member of staff on hand to assist with any queries.

All tenancy applications to Dawsons will require payment of an administration fee to secure a property (payable in advance to cover the cost of taking up references and preparing the pre-tenancy and tenancy).

Before setting up a tenancy, we will take up references and a credit check on all occupants over the age of 18. For this we use a Professional Referencing Service, who are one of the largest tenant referencing services in the UK.

The application process for residential and student properties will differ, so please follow the link below to find a step by step guide to renting a property through Dawsons:

  • Residential

  • UK and International Students

  • Long Term Lets

  • Park Buildings (students only)

Please call or email us to discuss your property needs and arrange viewings for suitable properties.


Residential

You will find our staff both polite and professional in all our dealings with you and after a brief phone or face to face consultation we will quickly establish your property needs to match your requirements to our extensive list of available properties.

We will try and make the letting process as easy as possible for you as a new tenant with ourselves and can assure you that every stage will be handled professionally by our team here at Dawsons.


Viewings

Once you have selected the properties you wish to view either through consultation with ourselves or through your own selection, please contact us to book an appointment. All viewings will be accompanied by a member of staff who will then be able to assist you with any questions you may have about the properties viewed. We can assist with transportation to the property where suitably possible and by prior arrangement only.


Our Referencing Process

When you have chosen a suitable property and we have agreed the proposed rental with the landlord you will be asked to pay the administration fee. This will cover the cost of the referencing process and is non returnable should you fail the referencing procedure or choose to no longer proceed with the rental.

We use a professional referencing company to carry out credit checks, employment status and previous landlord's checks. We also require you to provide two forms of ID (photo and address). This process usually takes between 3 to 5 working days (or between 5 and 10 days should there be a need to obtain references from larger companies) after which we can then agree a moving in date. PLEASE NOTE: we can only hold a property for 28 days from payment of the admin fee to signing the tenancy.


Rental Agreements

We use the latest tenancy agreements provided by ARLA for both the landlords and tenants protection. The agreements are both comprehensive and easy to understand.

The property can either be managed by us through the course of the tenancy or directly by the landlord depending on the landlord's initial instruction. Upon signing of the tenancy agreement, should we have been instructed to manage the property you will be informed of the relevant staff contacts including our maintenance department and in the case of the landlord managing directly you will be fully informed of all the landlord contact details.

We will require a bond/deposit (which is usually equivalent to one month’s rent + £100.00 unless stated otherwise). This will be held by Dawsons or the landlord for the duration of your tenancy and registered with relevant deposit scheme. All bonds/deposits that are held by ourselves are in a separate protected account in line with our obligations through ARLA. In most cases bonds/deposits are returned swiftly at the end of the tenancy with no claims made. However, should there be a dispute that cannot be agreed, the matter can be referred to the chosen deposit scheme for an independent resolution.


Inventory and Routine Inspections

Where a property is managed by Dawsons, our tenants will be issued with a detailed inventory and condition report at the commencement of tenancy and will have the opportunity to check and make any observations. Tenants must remember that this document is as much for the tenant's protection as the landlords and if it is not returned amended to ourselves within 5 workings days, the accepted condition will be based on the inventory issued.

We or the landlord will carry out routine inspections at the property to check the property is being kept in good order and this will normally occur every 3 months (quarterly).


Rent Payments

All rent payments must be paid monthly in advance on the rental due date (this is usually the same date monthly as your tenancy start date)and via standing order (which will be set up upon signing the tenancy).


Maintenance Contacts

We have a dedicated maintenance department that aims to quickly and efficiently deal with any maintenance requirements. You can contact our maintenance team on 01792 633254 during our office hours or refer to your move in pack for out of hours emergency contractors.

PLEASE NOTE: Should you have a gas emergency and suspect a leak you should telephone Transco on Free phone 0800 111 999.


Students (UK and International)

We have a large selection of quality student accommodation available close to both Swansea University Campus’s as well as the campuses of University of Wales Trinity St David. All properties advertised by ourselves will comply with HMO (houses of multiple occupation) regulations and will be managed by a fit and property person, giving you peace of mind when coming to live in an unfamiliar City.

We are also the chosen local agent by the ICWS (International College Wales Swansea) to assist them with the accommodation needs of the 100's of overseas students arriving every year. We also work very closely with the accommodation office of University of Wales Trinity St David.

All student properties are usually rented to the full quota of rooms available and will be considered as one group. Any variation to this will be agreed with the landlord/ Agent or advertised as such

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Securing your Accommodation

We strongly recommend that as soon as you have registered for your studies in Swansea that you then look to secure your accommodation with us. Don't leave it until the last minute. The further in advance that you contact us the better chance you stand of getting the right property for you. Our website will always show a full listing of our current availability (to view available student accommodation click here).


Viewings

All viewings are to be arranged by appointment and through our local lettings office either by phone/email or face to face.

However if you are overseas, we can provide you with full descriptions and additional pictures of suitable properties on request in order for you to make an informed selection without viewing the property, or if you have a contact in Swansea you may wish for them to view on your behalf which is something we will be happy to arrange.


Admin Fee

When you have chosen a suitable property and we have agreed the proposed rental with the landlord you will be asked to pay the administration fee. We will charge an administration fee per student to cover referencing and preparation of tenancy costs. This fee is non refundable should you withdraw from the proposed rental or fail the referencing process.


Our Referencing Process

We use a professional referencing company to carry out credit checks, employment status and previous landlord's checks. We also require you to provide two forms of ID (photo and address) Click here to see a list of acceptable ID.

And for students

Upon payment of an admin fee all students will need to complete a student application form and provide us with proof of person/study (two forms of ID: one photo and one address (click here for a list of acceptable ID), along with proof of study for the academic year, student ID and Visa and/or sponsorship paperwork for International students).


Guarantors

Each student will require a UK based Guarantor (usually a parent or guardian) who will also undergo referencing to guarantee the tenancy.

We use a professional referencing company to carry out credit checks, employment status and previous landlord's checks. We also require you to provide two forms of ID (photo and address). This process usually takes between 3 to 5 working days (or between 5 and 10 days should there be a need to obtain references from larger companies).

The guarantor agreement will be required to be completed alongside your application forms and all returned within 7 days upon paying the admin fee.

Should you not have a UK based guarantor we could agree a double bond/deposit and/or rent in advance to be agreed with the property landlord via ourselves.


Tenancy Term

The term of the tenancy will be for either 10 months (from 1st September to 30th June often paying a summer retainer of half rent for July and August) or 12 months (from 1st July to the 30th June, where the rent for July and August will be charged at half rent and stating on the agreement that access will be provided on the 1st September). During the half rent period we may allow you to store items at the property, however, during this period tradesman will be required to visit the property and as a result we cannot be held responsible for any loss or damage to your possessions. As a result, we recommend that you take out suitable contents insurance to cover this risk.


Bond/ Deposit

Each student will be required to pay a deposit/bond (equivalent to 1 months rent plus £50.00 unless otherwise stated). All deposits will be held for the duration of the tenancy and registered with an appropriate deposit scheme. This will need to be paid on or prior to the start date of the tenancy (no earlier than 30 days prior).


Pre Tenancy

Once your documentation and references have been approved you will be required to sign a pre tenancy agreement (a legal document confirming your commitment to move into a property on a specific date) and pay the rent/summer retainer for July/August, our admin team will contact you directly to arrange this (PLEASE NOTE: for overseas tenants this can all be done via email and online).

Shortly before your tenancy start date (either 1st July or 1st September) you will be required to sign the tenancy agreement and pay the bond/deposit (and in some instances the first month’s rent will need to be paid at this time). A standing order will also need to be completed at this point to ensure your first rental payment is received.


Keys

On or after the 1st September we will need to arrange a suitable day and time for you to collect keys for the property from our office (should you be overseas we can agree for a friend to collect these on your behalf should we be in receipt of all signed paperwork and monies).

At the same time we will supply you with an inventory and condition report for you to sign here at the office and then take to the property to check and return should there be a discrepancy in our findings. For the first or lead person taking possession we will require the communal areas to be checked and signed off, thereafter individuals can be checked into the rooms as and when they arrive.


Maintenance

If we are engaged by the landlord to manage the property you will have the benefit of our maintenance department who can be contacted on 01792 633254. They will be able to administer any maintenance issues that may arise through the course of your tenancy. If the landlord is to manage your property then you will be provided with all the landlords contact details at the commencement of your tenancy.

Should you have a gas emergency and suspect a leak you should telephone Transco on Free phone 0800 111 999.

Please contact us to discuss your property needs and any queries you may have about renting a property.

Please either call the office on the number or email as detailed below:-

Tel: +44 1792 301000

Email: rsw@dawsonsproperty.co.uk


Long Term Lets

We manage a large portfolio of property for a well established Swansea based company who pride themselves on both good standards of accommodation and a long term settled approach to property management.

Part of this approach is that each rental must ideally be for a minimum period of 12 months with a view to remaining long term, and restrictions will apply to specific properties (these include age restrictions which differ between buildings, along with a no children or pets policy in any of their buildings, please see the property list below).

At Dawsons we are contracted to fully manage these properties and tenancies. Therefore providing peace of mind to tenants that the overall management including: maintenance, tenancies and account matters will be dealt with professionally and efficiently by our dedicated staff.